Returns / Exchanges

To be eligible for a return/exchanges:

Refund requests must be made within 30 days of receiving the product.

-Item must not be a final sale item
-Item must be purchased from our Facebook / Instagram shop, direct website.
-Item must be unused and in its original packaging.
-Once approved, Item(s) must be shipped back within 7 business days of receiving the return/exchange shipping label.
-*Platinum Series items are only eligible for store credit
*Free exchange/returns are not available for International orders, return shipping costs must be paid by the sender.

If your order meets the criteria above, click here to start your return process.

For all warranty related questions, please email us at: Contact@privatelabelnyc.com

Please make sure to include your order number in the email.