Shipping Policy

Last updated: October 2, 2026

Order processing

In-stock orders are processed within 24 hours, excluding weekends and holidays. Preorders follow the estimated shipping schedule shown on the relevant product page. Processing time is separate from carrier transit time and does not mean delivery within 24 hours.

Preorders and changes to estimated shipping dates

Please review the product page for preorder status and the estimated shipping date before placing your order. Preorder dates are estimates, and expedited shipping does not make a preorder item available sooner.

If the estimated shipping date changes, we will contact affected customers with the updated estimate and available options. If your order has not shipped, you may cancel for a refund or request a different style if you prefer not to wait. Any style change is subject to availability; we will confirm any price difference with you before making the change.

To request a cancellation or style change, email Contact@privatelabelnyc.com with your order number. We will obtain any consent to a delay required by applicable law and provide cancellation and refund options as required. A change to a product page alone does not replace a required delay notice.

Delivery estimates

Standard U.S. shipping generally takes 4–8 business days after dispatch. Expedited options, prices and estimated transit times are shown at checkout where available. Carrier transit times are estimates, measured in business days, and are separate from processing time or a preorder waiting period.

International delivery times vary by destination and service. Customs processing may cause additional delays.

International duties, taxes and import charges

Customers are responsible for applicable import duties, taxes, customs fees and carrier clearance charges. If these charges are not collected at checkout, customs authorities or the carrier may collect them before or upon delivery. Charges already collected at checkout should not be paid a second time for the same obligation. Please check your destination’s import requirements before ordering.

Returns and delivery problems

Orders delivered outside the United States, including Canada, are not eligible for voluntary returns or exchanges. This does not limit cancellation, withdrawal, refund or defective-goods rights that cannot be excluded under applicable law. See our Returns & Warranty Policy for details.

For a damaged, incorrect or missing delivery, please email Contact@privatelabelnyc.com with your order number and relevant details so we can investigate.